Online Casino Reviews by Experts and Players

The player from Greece was waiting for a withdrawal, but their payout was not received. Later, we closed the complaint as unjustified after it turned out that he operated multiple accounts and abused the casino’s bonus offer. In addition, there was another linked account (the 3rd one), and the complainant obviously provided us with misleading information several times during the course of the process. The winnings on his disputed account were gained from a bonus so he is not entitled to the winnings obtained in this way. The casino acted correctly and in accordance with its terms and conditions. In response, we had advised him that withdrawals might take some time to process, potentially due to unfinished KYC verification or a high volume of withdrawal requests.

The Complaints Team had contacted http://incognitocasinouk.com the casino, which provided evidence of multiple accounts linked to the same IP, device ID, and Google ID. All these accounts had taken advantage of bonuses, which the casino deemed a violation of its terms and conditions. As a result, the Complaints Team rejected the complaint as unjustified.

Player’s not albe to request a withdrawal.

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The player from Germany is experiencing difficulties withdrawing his winnings from the casino due to incomplete verification of the payment method. The player confirmed the verification was successful and the player cashed out his winnings. The player from Greece had referred a friend who had won a significant amount. However, the friend had faced withdrawal issues and was unable to complete the identification process. The player had then stepped in to chat with the casino administration, but as a result, both their accounts were closed. Despite our attempts to clarify the situation and extend the response time, the player did not provide any further information.

Player’s withdrawal has been cancelled.

The player’s unable to access the casino website as it doesn’t load at all. The complaint was resolved as the site was up again for the player. The player from Greece in not able to request a withdrawal. The player informed us that the case was resolved, so we closed it accordingly. The player from Poland is complaining about lengthy verification process. The player from Finland has been accused of breaching bonus terms by placing a single bet greater than €10, therefore, his winnings were confiscated.

• The complaint was resolved as the player received his payout.
• The player from Hong Kong deposited a total of 1185 USDT in the casino, but they refused his withdrawal request of 600 USDT.
• The only negative thing here is that the bonus comes with a max win of €2000.
• Payment methods include credit and debit cards, prepaid cards and bank transfers.

The responsible department had not responded to the reported issue. However, after contacting the Complaints Team, the player managed to withdraw the amount in six smaller transactions. Despite the difficulties, the player confirmed the receipt of their funds in full.

We had also asked the player to contact us as soon as he received a response from Curacao Gaming. Browse all bonuses offered by Casinoin, including their no deposit bonus offers and first deposit welcome bonuses. Casinoin is owned by Rozert N.V, and we have estimated its yearly revenues to be greater than $5,000,000.

Therefore, we could not investigate further, which led to the rejection of the complaint. The player from Greece had complained about the lengthy delay of withdrawal, which had subsequently been declined, and the funds had been returned to her account without explanation. The player had shared that the casino had requested documents for identification and proof of a cancelled card, which she had found difficult to provide. Eventually, she had gambled the remaining funds in her account and decided not to use the casino again.